I-TOE- THE NEW CONCEPTUAL FRAMEWORK THAT DECONSTRUCTING CONCEPT OF TRUST IN E-GOVERNMENT THAT AFFECTS USAGE OF E-GOVERNMENT

Published 31 jul 2019 •  vol 128  • 


Authors:

 

Ban Qasim Al nidawy, Institute of Technology Management and Entrepreneurship, Universiti Teknikal Malaysia Melaka, Malaysia
Safia Sidek, Institute of Technology Management and Entrepreneurship, Universiti Teknikal Malaysia Melaka, Malaysia
Samer Ali Al-shami, Institute of Technology Management and Entrepreneurship, Universiti Teknikal Malaysia Melaka, Malaysia
Abdelrafe Elzamly, Faculty of computer and information technology, Al-Aqsa University, Palestine

Abstract:

 

The widespread usage of ICTs has led to the inevitable evolution of services offered by the government to upgrowth of e-government. The e-government success requires the usage of these electronic services by citizens. Several challenges have been identified that limit the usage of e-government. In this context, many researchers argued that trust is one of the multiple influential determiners of the usage of e-government among users. An investigation of trust relative to the e-government usage among users is still lacking. The goal of this study is to propose a research work that provides a nuanced realization of the constructs of trust that impact the usage of e-government among users. For this purpose, the factors that contribute to trust will be analyzed using an integration of two theories namely the UTAUT2 and TOE, the integration of UTAUT2 and TOE is known as I-TOE. The integration of the two theories will offered a comprehensive understanding of factors of trust that impact the usage of e-government. Our study adopt a quantitative research method to examine the determinants (variables) that have an important impact on trust, which eventually result in the enhanced usage of e-government. A random stratified sample was used in this pilot study, consisting of students studying abroad and employees working in Iraq, spatially in the Ministry of Higher Education and Scientific Research to test the instrument. The outcomes of this study will be used to ascertain the reliability of the questionnaire and the clarity of its items to develop a multidimensional trust that enhances the usage of e-government amongst users.

Keywords:

 

Usage of e-government, Trust of e-government, Trustworthiness, UTAUT2, I-TOE

References:

 

[1] L. Alzahrani, W. Al-Karaghouli, and V. Weerakkody, “Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework,” Int. Bus. Rev., vol. 26, no. 1, pp. 164–175, Feb. 2017.
[2] T. Nam, “Determining the type of e-government use,” Gov. Inf. Q., vol. 31, no. 2, pp. 211–220, 2014.
[3] M. Rehman, M. M. Kamal, and V. Esichaikul, “Adoption of e-Government Services in Pakistan: A Comparative Study Between Online and Offline Users,” Inf. Syst. Manag., vol. 33, no. 3, pp. 248–267, Jul. 2016.
[4] R. T. Khasawneh and M. M. Tarawneh, “Citizens’ attitudes towards e-government presence on social networks (e-government 2.0): An empirical study,” in 2016 7th International Conference on Information and Communication Systems, ICICS 2016, 2016, pp. 45–49.
[5] Al. A. A. AL Athmay, K. Fantazy, and V. Kumar, “E-government adoption and user’s satisfaction: an empirical investigation,” EuroMed J. Bus., vol. 11, no. 1, pp. 57–83, May 2016.
[6] E. Abu-Shanab, “Antecedents of trust in e-government services: an empirical test in Jordan,” Transform. Gov. People, Process Policy, vol. 8, no. 4, pp. 480–499, 2014.
[7] A. Alawneh, H. Al-Refai, and K. Batiha, “Measuring user satisfaction from e-Government services: Lessons from Jordan,” Gov. Inf. Q., vol. 30, no. 3, pp. 277–288, Jul. 2013.
[8] M. C. Roy, A. Chartier, J. Crête, and D. Poulin, “Factors influencing e-government use in non-urban areas,” Electron. Commer. Res., vol. 15, no. 3, pp. 349–363, Sep. 2015.
[9] R. Fakhoury and B. Aubert, “Citizenship, trust, and behavioural intentions to use public e-services: The case of Lebanon,” Int. J. Inf. Manage., vol. 35, no. 3, pp. 346–351, 2015.
[10] L. Waller and A. Genius, “Barriers to transforming government in Jamaica Challenges to implementing initiatives to enhance the efficiency, effectiveness and service delivery of government through ICTs (e-Government),” Transform. Gov. People, Process Policy, vol. 9, no. 4, pp. 480–497, Oct. 2015.
[11] M. Kurfalı, A. Arifoğlu, G. Tokdemir, and Y. Paçin, “Adoption of e-government services in Turkey,” Comput. Human Behav., vol. 66, pp. 168–178, Jan. 2017.
[12] V. Weerakkody, Z. Irani, H. Lee, N. Hindi, and I. Osman, “Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction,” Inf. Syst. Manag., vol. 33, no. 4, pp. 331–343, Oct. 2016.
[13] E. Khanyako and G. Maiga, “An information security model for e- government services adoption in Uganda,” in IST-Africa Conference and Exhibition (IST-Africa), 2013, 2013, pp. 1–11.
[14] D. B. Seo and M. Bernsen, “Comparing attitudes toward e-government of non-users versus users in a rural and urban municipality,” Gov. Inf. Q., vol. 33, no. 2, pp. 270–282, 2016.
[15] H. J. Wang and J. Lo, “Determinants of citizens’ intent to use government websites in Taiwan,” Inf. Dev., vol. 29, no. 2, pp. 123–137, May 2013.
[16] J. V. Chen, R. J. M. Jubilado, E. P. S. Capistrano, and D. C. Yen, “Factors affecting online tax filing - An application of the IS Success Model and trust theory,” Comput. Human Behav., vol. 43, pp. 251–262, Feb. 2015.
[17] D. B. Gracia and L. V. Casaló Ariño, “Rebuilding public trust in government administrations through e-government actions,” Rev. Española Investig. en Mark. ESIC, vol. 19, no. 1, pp. 1–11, 2015.
[18] G. Rodrigues, J. Sarabdeen, and S. Balasubramanian, “Factors that Influence Consumer Adoption of E-government Services in the UAE: A UTAUT Model Perspective,” J. Internet Commer., vol. 15, no. 1, pp. 18–39, Jan. 2016.
[19] B. Q. J. Al-nidawy, S. Sidek, and S. A. Al-shami, “Systematic review of critical factors and their dimensions influencing trust in e-government for usage or willing to use by citizens: Taxonomy, open challenges, motivation and recommendations,” Opción, vol. 34, no. 85, pp. 2748–2794, 2018.
[20] O. Agbabiaka and R. Ugaddan, “The public value creation of eGovernment: A test of the respecified is success model,” in Proceedings of the Annual Hawaii International Conference on System Sciences, 2016, vol. 2016-March, pp. 2923–2932.
[21] T. D. Susanto and M. Aljoza, “Individual Acceptance of e-Government Services in a Developing Country: Dimensions of Perceived Usefulness and Perceived Ease of Use and the Importance of Trust and Social Influence,” Procedia Comput. Sci., vol. 72, pp. 622–629, 2015.
[22] V. Venkatesh, J. Y. L. Thong, F. K. Y. Chan, and P. J. H. Hu, “Managing citizens’ uncertainty in e-government services: The mediating and moderating roles of transparency and trust,” Inf. Syst. Res., vol. 27, no. 1, pp. 87–111, Mar. 2016.
[23] P. Chatzoglou, D. Chatzoudes, and S. Symeonidis, “Factors affecting the intention to use e-Government services,” in ieeexplore.ieee.org, 2015, pp. 1489–1498.
[24] E. A. Abu-Shanab, “E-government familiarity influence on Jordanians’ perceptions,” Telemat. Informatics, vol. 34, no. 1, pp. 103–113, 2017.
[25] R. Sharma and R. Mishra, “Investigating the role of intermediaries in adoption of public access outlets for delivery of e-Government services in developing countries: An empirical study,” Gov. Inf. Q., vol. 34, no. 4, pp. 658–679, 2017.
[26] V. Weerakkody, R. El-Haddadeh, F. Al-Sobhi, M. A. Shareef, and Y. K. Dwivedi, “Examining the influence of intermediaries in facilitating e-government adoption: An empirical investigation,” Int. J. Inf. Manage., vol. 33, no. 5, pp. 716–725, Oct. 2013.
[27] A. Voutinioti, “Determinants of User Adoption of e-Government Services in Greece and the Role of Citizen Service Centres,” Procedia Technol., vol. 8, pp. 238–244, 2013.
[28] S. Myeong, Y. Kwon, and H. Seo, “Sustainable e-governance: The relationship among trust, digital divide, and E-government,” Sustain., vol. 6, no. 9, pp. 6049–6069, Sep. 2014.
[29] Q. Xie, W. Song, X. Peng, and M. Shabbir, “Predictors for e-government adoption: integrating TAM, TPB, trust and perceived risk,” Electron. Libr., vol. 35, no. 1, pp. 2–20, Feb. 2017.
[30] R. Nulhusna, P. I. Sandhyaduhita, A. N. Hidayanto, and K. Phusavat, “The relation of e-government quality on public trust and its impact on public participation,” Transform. Gov. People, Process Policy, vol. 11, no. 3, pp. 393–418, Aug. 2017.
[31] D. Belanche, L. V. Casaló, C. Flavián, and J. Schepers, “Trust transfer in the continued usage of public e-services,” Inf. Manag., vol. 51, no. 6, pp. 627–640, 2014.
[32] M. Freire, N. Fortes, and J. Barbosa, “Decisive factors for the adoption of technology in E-government platforms,” in Iberian Conference on Information Systems and Technologies, CISTI, 2014, pp. 1–6.
[33] F. Amagoh, “Determinants of e-government diffusion in Nigeria,” Inf. Dev., vol. 32, no. 4, pp. 1137–1154, Sep. 2015.
[34] W. H. S. Alkhilani and H. Sulaiman, “Identification of factors influencing G2C services acceptance in developing countries,” in Conference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN: Cultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014, 2015, pp. 141–145.
[35] V. Venkatesh, M. G. Morris, G. B. Davis, and F. D. Davis, “User acceptance of information technology: Toward a unified view,” MIS Quart., vol. 27, no. 3, pp. 425–478, 2003.
[36] V. Venkatesh, J. Y. L. Thong, and X. Xu, “Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology,” MIS Quarterly, vol. 36. Management Information Systems Research Center, University of Minnesota, pp. 157–178, 2012.
[37] L. G. Tornatzky, M. Fleischer, and A. K. Chakrabarti, “The processes of technological innovation. Issues in organization and management series,” Lexingt. Books. Available http//www. Amaz. com/Processes-Technological-Innovation-Organization/Management/dp/0669203483. Accessed June, vol. 10, p. 2013, 1990.
[38] O. P. Atieno, “An analysis of the strengths and limitation of qualitative and quantitative research paradigms,” Probl. Educ. 21st Century, vol. 13, no. 1, pp. 13–18, 2009.
[39] H. O. Awa, O. Ukoha, and S. R. Igwe, “Revisiting technology-organization-environment (T-O-E) theory for enriched applicability,” Bottom Line, vol. 30, no. 1, pp. 2–22, May 2017.
[40] K. Rosli, P. H. P. Yeow, and E.-G. Siew, “Computer-assisted auditing tools acceptance using I-Toe: a new paradigm,” Computer (Long. Beach. Calif)., vol. 7, pp. 15–2012, 2012.
[41] K. Rosli, P. Yeow, and E.-G. Siew, “Factors influencing audit technology acceptance by audit firms: A new I-TOE adoption framework,” J. Account. Audit. Res. Pract., vol. 2012, pp. 1–11, 2012.
[42] N. Qader and M. Q. Kheder, “Challenges and Factors Affecting the Implementation of e-Government in Iraq,” J. Univ. Hum. Dev., vol. 2, no. 3, pp. 476–481, Jan. 2016.
[43] M. Z. I. Lallmahomed, N. Lallmahomed, and G. M. Lallmahomed, “Factors influencing the adoption of e-Government services in Mauritius,” Telemat. Informatics, vol. 34, no. 4, pp. 57–72, 2017.
[44] N. Alharbi, M. Papadaki, and P. Dowland, “The impact of security and its antecedents in behaviour intention of using e-government services,” Behav. Inf. Technol., vol. 36, no. 6, pp. 620–636, Jun. 2017.
[45] J. Dawes, “Do data characteristics change according to the number of scale points used? An experiment using 5-point, 7-point and 10-point scales,” Int. J. Mark. Res., vol. 50, no. 1, pp. 61–104, Jan. 2008. [46] D. W. Straub, “Validating instruments in MIS research,” MIS Q., pp. 147–169, 1989.

Citations:

 

APA:
Al nidawy, B. Q., Sidek, S., Al-shami, S. A., & Elzamly, A. (2019). I-Toe- The New Conceptual Framework That Deconstructing Concept Of Trust In E-Government That Affects Usage Of E-Government. International Journal of Advanced Science and Technology (IJAST), ISSN: 2005-4238(Print); 2207-6360 (Online), NADIA, 128, 59-74. doi: 10.33832/ijast.2019.128.06.

MLA:
Al nidawy, Ban Qasim, et al. “I-Toe- The New Conceptual Framework That Deconstructing Concept Of Trust In E-Government That Affects Usage Of E-Government.” International Journal of Advanced Science and Technology, ISSN: 2005-4238(Print); 2207-6360 (Online), NADIA, vol. 128, 2019, pp. 59-74. IJAST, http://article.nadiapub.com/IJAST/Vol128/6.html.

IEEE:
[1] B. Q. Al nidawy, S. Sidek, S. A. Al-shami and A. Elzamly, “I-Toe- The New Conceptual Framework That Deconstructing Concept Of Trust In E-Government That Affects Usage Of E-Government.” International Journal of Advanced Science and Technology (IJAST), ISSN: 2005-4238(Print); 2207-6360 (Online), NADIA, vol. 128, pp. 59-74, Jul. 2019.